Find answers regarding your account and how pricing works.
How does pricing work on Divly?
In Divly you can import all your transactions and track your portfolio performance for free. Using Divly is free until you decide to export your tax report.
You will be required to make a payment if you want to download your tax report. Divly has three priced tiers - Casual, Enthusiast, Trader. The tier that suits you is based on the amount of transactions you have in the tax year you paid for. You can have an unlimited number of transactions for prior years without being charged extra.
If you have more than 20,000 transactions in the given tax year please contact our support.
If I want to declare for prior years, do I need to pay extra?
If you purchase the 2021 tax report up until Dec 31, 2021 you will be granted all previous years free of charge. This is a temporary promotion so make use of it while it lasts!
Can I get a refund?
We work hard at Divly to provide the best experience possible. If you contact our support team we will try our best to accommodate any issues you may have. Divly also offers an extensive free tier allowing you to import all your transactions and preview capital gains before choosing to purchase our service.
Despite this, if you still are not satisfied with the service, we do offer refunds if the following requirements are met.
You make the request within 14 days of purchasing the service.
The reason for refund is related to a bug or issue that Divly is unable to resolve within a reasonable time frame.
You have not downloaded any tax reports. This does not apply if the issue is related to the tax report.
Please contact email@example.com to request a refund.
I forgot my password, what do I do?
You can reset your password by following the instructions on this page.
Is it safe to share my transactions with Divly?
Divly is a premium service to help people calculate and submit their crypto taxes. We use industry standard practices to secure your data. We do not sell your information to third parties such as other companies or government agencies. We do not perform any KYC. Divly only requires an email address and your pseudonymous crypto transactions to generate your taxes. Feel free to use a temporary email / protonmail. You can also delete all your transactions and synched wallets at any time.
How do I delete my transactions?
There are two ways to delete your transactions from Divly. You can either delete the Wallet, or you can deleted individual transactions.
Delete all transactions in a Wallet: In the Wallets page you can delete all your transactions from a specific Wallet or Exchange. Simply hover over the wallet and click on the trash icon.
Delete individual transactions: In the Transactions page you can delete individual transactions separately. Click on the transaction in the list and then click on the trash icon underneath.
How do I delete my account?
Please write to firstname.lastname@example.org and request for your account to be deleted.